Hospitality Operations & Technology Consulting

Hospitality works better when the systems behind it do.

J Fitz Hospitality bridges the gap between the operation and the technology supporting it — creating smarter systems, cleaner processes, stronger teams, and solutions built for the realities of hospitality.

The opportunity

Great hospitality shouldn’t be held back by bad systems.

Hospitality businesses often accumulate technology faster than they develop the processes to support it.

Disconnected systems. Duplicate data. Manual workarounds. Inconsistent reporting. Technology that technically works — but doesn’t work for the people using it.

J Fitz Hospitality brings operations and technology together. We look at how the business actually runs, find the friction, and build practical solutions that work from the floor to the back office.

Built from the floor up

A career defined by growth inside the operation.

The pattern started early: learn the operation, earn trust, take on more responsibility, train others, lead teams, open venues — and eventually build the systems behind them.

Before hospitality

Jessica’s first jobs were in Las Vegas at 16. At Star Nursery, she progressed from cashier to office manager to rock yard sales lead before turning 18 — an early version of the same pattern that would follow throughout her career.

01

Guest Experience

Hostess → Lead Hostess & Trainer → Lounge Server → Dining Room Server → Server → Cocktail Server

02

Bar & Beverage

Bartender → VIP Bartender → Opening Bartender → Bartender & Trainer

03

Training, Openings & Leadership

Key Hourly → Corporate Bar Trainer & Bar Setup → Floor Manager → Bar Manager → Opening Bar Manager

04

Systems & Analytics

Multi-venue operations → Systems → Data & reporting → Process design → Operational analytics

I’ve used the systems. I’ve trained the teams. I’ve managed the operation.

Now I help businesses make all three work together.

Career journey

From first hospitality role to multi-market systems.

The venues changed. The cities changed. The progression never did.

Las Vegas, NVHospitality foundation

Fleur de Lys

Hostess

Social House

Hostess → Lead Hostess/Trainer → Lounge Server → Dining Room Server

Elephant Bar

Server → Cocktail Server → Bartender

Green Valley Ranch — The Pond

VIP Bartender

Culinary Dropout

Bartender → Bartender/Trainer

Savannah, GAHotel & rooftop hospitality

Bohemian Hotel Savannah Riverfront

Rooftop Bartender / Restaurant Bartender

Charleston, SCHotel + local bar perspective

Grand Bohemian

Bartender

Blind Tiger Pub

Bartender

Las Vegas, NVReturn to openings

Culinary Dropout

Bartender

Yardbird at The Venetian

Opening Bartender

Santa Monica, CAConcept expansion

North Italia

Bartender

Las Vegas, NVTraining & corporate openings

North Italia

Bartender → Key Hourly → Corporate Bar Trainer / Bar Setup

Supported bar setup and training across 15+ openings.

Miami, FLManagement

North Italia

Floor Manager

Washington, DCHigh-volume leadership & venue transition

Barcelona Wine Bar — 14th Street

Bar Manager

Washington, DC → Las Vegas, NV → Boston, MAOperations → openings → creation → systems → scale

Swingers Crazy Golf

Bar Manager → Opening Bar Manager → Systems Analytics

Washington, D.C.

Joined as Bar Manager, opened Navy Yard, then supported its closure and the consolidation of bar operations into the DuPont venue.

Las Vegas

Asked to relocate back to Las Vegas to open the company’s largest flagship location and create its bar program.

Systems & Analytics

Transitioned from venue leadership into systems analytics, connecting operational experience with the technology, data, and processes supporting the business.

Boston

Asked to help build the bar program and create regional cocktails, then supported the venue opening through systems installation, setup, and team training.

Fine DiningNightlifeHotels & RooftopsChef-Driven RestaurantsLocal & Historic BarsHigh-Volume OperationsCorporate OpeningsCompetitive SocializingMulti-Venue Systems

What we do

Practical consulting for the systems behind the guest experience.

Engagements are built around what your operation actually needs — not a one-size-fits-all playbook.

01

Operations & Process

Clearer workflows and operating standards that scale without unnecessary complexity.

  • Workflow & process design
  • Operational audits
  • SOP development
  • Multi-location standardization
02

Hospitality Technology

Technology that supports the operation from configuration through implementation and optimization.

  • Technology strategy
  • POS optimization
  • System implementation
  • Integrations & configuration
03

Data & Business Systems

More reliable information, cleaner system architecture, and better visibility across the business.

  • Reporting strategy
  • Data integrity
  • Inventory & COGS workflows
  • Back-office optimization
04

Openings & Transitions

Organized systems, training, and readiness support for launches and operational change.

  • New venue openings
  • System setup & menu builds
  • Technology rollout
  • Training & readiness

Need something that doesn’t fit neatly into a box?

Hospitality rarely does.

Tell me what isn’t working. We’ll figure out what will.

Start a conversation →
JF

Built in hospitality.
Grounded in operations.

About Jessica

A translator between the floor and the system.

I’m Jessica Fitzmeyer, Founder & Principal Consultant of J Fitz Hospitality.

My hospitality career began at the host stand at Fleur de Lys in Las Vegas and grew through nearly every layer of front-of-house operations. I moved from hosting into service, beverage, training, openings, and leadership — working across fine dining, nightlife, local bars, luxury hotel rooftops, chef-driven restaurant groups, and high-volume multi-venue hospitality.

At North Italia, that growth moved beyond a single venue: bartender became key hourly, then corporate bar trainer and bar setup support across more than 15 openings, followed by a move into floor management in Miami. In Washington, D.C., I managed the bar at Barcelona Wine Bar on 14th Street before joining Swingers Crazy Golf.

At Swingers, the progression continued across markets. I opened Navy Yard in Washington, D.C., supported the consolidation of its bar operations into DuPont, and was later asked to relocate to Las Vegas to open the company’s largest flagship location and create its bar program. After moving into systems analytics, I was asked to help build Boston’s bar program and regional cocktails before supporting the venue’s systems installation, setup, and training.

Today, I’ve worked in or opened more Swingers locations than anyone else in the company, giving me a uniquely hands-on view of what happens when operations, finance, technology, data, training, beverage, and multi-market standards all have to work together.

That progression is the foundation of J Fitz Hospitality. I understand what happens during service, what operators need from their systems, what finance needs from the numbers, and how decisions made behind a screen affect the people using those tools in the real world.

J Fitz Hospitality exists to bridge those worlds — translating operational needs into better processes, smarter technology, and systems teams can actually use.

Jessica FitzmeyerFounder & Principal Consultant

The J Fitz approach

Systems should serve the operation — not the other way around.

Every recommendation starts with how the business actually works.

01

Operator-minded

Solutions designed around the realities of service, not just what looks good on paper.

02

Systems-aware

People, process, data, and technology are treated as one connected operation.

03

Built to stick

The goal is not a binder on a shelf. It is a better operation your team can sustain.

Start a conversation

Let’s make your operation work better.

Opening something new? Untangling existing systems? Trying to understand why a process keeps breaking? Start with the problem. We’ll take it from there.